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60 Main Road Westhampton, MA 01027     Call us at 413-527-7364

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Policies

Policies

Our Policies
It’s PAWSible! Mobile Spaw
413-575-1012
 

Please keep in mind, the more often your dog is groomed, the more comfortable he or she will be with the experience.  We offer discounts for frequent visits.    Please also note on our pricing schedule, that our daycamp and boarding clients get the BEST grooming price because those dogs know us well and already trust us!

Finally, before we groom your dog, please sign the attached RELEASE FORM.  That form will be kept on hand for future grooms.

Click here to download our RELEASE FORM

 

  1. Our philosophy is to offer a stress free grooming experience for your dog. We pay special attention to older pets and pets with health issues.
    • Your pet’s safety and comfort are our first priority.
    • We will not perform any grooming procedure that causes pain or a level of stress that we think is excessive. In some situations this can include nail trimming.
    • Senior pets will be groomed for cleanliness and comfort.
       
  2. You, the dog owner, will advise us of any medical, physical, or emotional issues, allergies, sensitivities, and pre-existing conditions.
    • These may include prior surgeries, hip or joint issues, warts, moles, ear infections or skin problems.
       
  3. If your dog has behavior problems, please let us know.
    • It’s PAWSible Mobile Grooming Spaw reserves the right to muzzle your dog.
    • If we arrive at your home and your dog cannot be groomed, a $50.00 minimum groom fee will apply.
    • The dog owner will be held liable for any bites that require medical treatment and for any property damage caused by their pet.
    • All bites will be reported to the local authorities as required by law.
       
  4. Appointments
    • We will arrive as close to the scheduled appointment time as possible, however, sometimes situations occur that will disrupt the daily schedule of the groomer. This includes: traffic, weather, mechanical difficulties, or spending more time with an older, younger, or difficult dog. The dog’s safety will never be compromised by rushing to meet a schedule. You will be called and advised of an arrival time when schedules change beyond our control.
       
  5. Pricing varies for each dog and is determined by breed, size and condition of your pet.
    • Additional charges apply for de-matting, de-shedding, hydroclipping, excessive coat and flea treatments due to the additional time it takes.
    • Additional charges may apply due to the dog’s temperament and behavior during the groom.
       
  6. Matting
    • If you would like your pet brushed out, dematting fees are $1.00 per minute.
    • If your pet cannot be humanely dematted, we may ask permission to clip the hair short and “start over”. We will always ask for your permission.
    • Please keep in mind that a matted coat can cause numerous health conditions including itching, irritation, and skin infections. Removing a heavily matted coat includes risks of nicks, cuts or abrasions due to warts, moles and skin folds trapped and hidden in the mats. Heavy matting can also trap moisture near the pet’s skin allowing fungus or bacteria to grow causing skin irritations that exist prior to the grooming process. It’s PAWSible Mobile Grooming Spaw is not responsible for any pre-existing conditions due to a matted coat.
    • If you would like to reschedule your grooming appointment to allow you time to brush or comb out the excess matting, a $50.00 minimum groom fee will apply.
       
  7. It’s PAWSible Mobile Grooming Spaw will not groom any dog that is not up-to-date on his or her rabies vaccine.
     
  8. We require 24 hours notice to change or cancel an appointment.
    • We will contact you by phone or email the day before to remind you of your appointment   We will also ask you to reconfirm your appointment.
    • Failure to call 24 hours in advance may result in a charge of a $50.00 that must be paid prior to your next grooming appointment. Giving advance notice gives us the opportunity to fill your grooming slot and rearrange our schedule
    • If we show up for the appointment and there is no one at home to release the pet, a $50.00 cancellation fee will apply.
       
  9. Payment
    • We accept cash and checks. (Cash and credit only for first time clients)
    • Payment is due at the completion of the groom.
    • Checks shall be made out to: It’s PAWSible Mobile Grooming Spaw
    • There will be a $25.00 charge for non-sufficient funds.
       
  10. 10. We reserve the right to refuse service to anyone.
     
  11. 11.Photographs

    We would like your permission to post a picture of your pet on our FaceBook page or website. If you don’t agree, please indicate that on the release portion of this form.